Rich Technical Solutions
Not sure who to call? Good.
That usually means the problem does not fit neatly into one box. Tell us what is happening. You do not need the technical name for it, and you do not need to know who should handle it.
Examples are optional.
“It keeps breaking,” “nobody knows whose problem it is,” and “I have an idea but no clue where to start” are all valid technical descriptions here.
So... what is RTS?
You bring the problem. We figure out the pieces.
“
RTS helps solve problems that cross equipment, technology, people, process, vendors, and other specialties. You bring us the problem. We help make sense of it and get you toward a working solution.
Does this sound familiar?
Click the one that sounds annoyingly familiar.
How complicated is the RTS process?
Not very.
Understand it
→
Fix it
→
Coordinate what needs help
→
Make sure it worked
The technical depth is there when the problem needs it. The customer should not have to carry all of that complexity.
Okay, hit us.
What is going on?
Plain English is perfect. What is happening? What are you trying to accomplish? What has already been tried?
Rambling is allowed. Technical terminology is optional.
Prefer regular email? ericjrich+rts@gmail.com